How to Get Air India Wheelchair Assistance?

Last Updated on Dec 12th, 2024 by Neha Sharma, Leave a Comment

Traveling can be challenging, especially if you have mobility issues. If you’re flying with Air India and need wheelchair assistance, this guide will help you understand the process and ensure a smooth journey.

1. Requesting Wheelchair Assistance

Air India provides wheelchair assistance to ensure that passengers with mobility needs have a comfortable and accessible travel experience. Here’s how you can request a wheelchair:

• At the Time of Booking: When booking your flight, you can request wheelchair assistance through the Air India website, by calling their customer service, or directly with your travel agent. It’s advisable to make this request as early as possible to ensure availability.
• Pre-Flight Notification: If you haven’t requested assistance at the time of booking, you can still inform Air India about your need for wheelchair assistance at least 48 hours before your scheduled departure. This can be done by contacting the airline’s customer service or through their website.

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2. Types of Wheelchair Assistance

Air India offers different levels of wheelchair assistance based on your needs:

• Wheelchair Assistance at the Airport: This includes a wheelchair to move from check-in to the gate and then to your seat on the aircraft if required. The assistance is provided by the airport staff.
• Assistance During Boarding and Disembarkation: If you need help boarding the aircraft or disembarking, the staff will assist you from the check-in area to the aircraft and vice versa.
• Onboard Wheelchair: If you need a wheelchair on board, it is important to specify this need in advance. Air India does not provide wheelchairs onboard but will ensure that you have assistance during boarding & disembarkation. 

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3. How to Use the Wheelchair Assistance Service

To make the most of Air India’s wheelchair assistance:

• Arrival at the Airport: Arrive at the airport well in advance of your flight departure time. The recommended time is at least 2 to 3 hours before your flight to allow ample time for assistance & security checks.
• Check-In: Upon arrival, proceed to the Air India check-in counter & inform the staff about your wheelchair assistance request if you haven’t done so earlier. They will guide you through the process & ensure that a wheelchair is arranged for you.
• Security and Boarding: The airport staff will assist you through security checks and to the departure gate. They will also help you board the aircraft, ensuring a smooth transition.

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4. Additional Information

• Air India’s Policy: Air India’s wheelchair assistance is available for both domestic & international flights. They strive to accommodate all requests, but availability may vary, so early notification is crucial.
• Contact Information: For more information or to make a wheelchair request, you can contact Air India’s customer service. You can also visit their official website for detailed guidelines and contact details.
• Special Requirements: If you have any additional needs or require specific types of assistance, inform Air India as soon as possible to ensure they can provide the necessary support. 

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5. Final Tips

• Medical Clearance: If you have any specific medical needs related to your mobility, it may be necessary to obtain medical clearance from Air India. This should be arranged in advance. 
• Feedback: After your flight, providing feedback on the wheelchair assistance service can help Air India improve their services and ensure better support for future passengers.

Traveling with Air India should be a comfortable experience with the right planning & communication. By following these steps, you can ensure that your journey is smooth and hassle-free. Safe travels!

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Frequently Asked Questions

Q: What types of wheelchair assistance does Air India provide?

A: Air India assists with mobility needs at the airport, including assistance during check-in, security checks, boarding, and disembarkation. They also offer onboard assistance, though they do not provide wheelchairs on the aircraft.

Q: Is there any charge for wheelchair assistance on Air India flights?

A: No, wheelchair assistance is provided free of charge by Air India. However, it is recommended to request assistance in advance to ensure availability.

Q: How early should I arrive at the airport if I need wheelchair assistance?

A: If you require wheelchair assistance, it is recommended to arrive at the airport at least 2 to 3 hours before your scheduled departure to allow ample time for check-in, security, and boarding.

Q: Can I request wheelchair assistance for a family member or friend traveling on Air India?

A: Yes, you can request wheelchair assistance for a family member or friend. Be sure to include their information during booking or notify the airline at least 48 hours before the flight.

Q: Can I bring my wheelchair onboard an Air India flight?

A: Yes, passengers are allowed to bring their wheelchairs. Air India will transport the wheelchair as checked baggage, free of charge. Be sure to notify the airline in advance for smooth coordination.

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