Air India To Process Refunds In 21 Days | Steps To Claim Refund

air india to process refunds how many days

Last Updated on Jul 11th, 2024 by Heena Ganotra, 27 comments

With travelers showing their dissatisfaction towards airlines for the delay in refunds, a solution has sprung up as a sigh of relief. 

The harbinger of this change is the Supreme Court of India. That’s because it has ordered the Ministry of Civil Aviation to clear all the credit shells, thereby clearing all the refunds after 31st March 2021. 

The MoCA has also expressed annoyance over airline companies defaulting on refunds to passengers. According to an official of MoCA, only GoAir and IndiGo have shared the documents to show how they’ve refunded the due amount to all the passengers.  

It is strange that the national carrier of India i.e. Air India hasn’t yet cleared the credit shells for around five lakh twenty-five thousand passengers which amounts to around ₹2000 Crore.

Air India Refunds

To clear the pending refund and credit shells, the airline on Twitter shared a new process to claim a refund from the airline’s website.

“Passengers may kindly note that tickets issued through Air India Website with a booking of present or future travel date can be claimed for a refund on our website by clicking Air India Manage Booking,” Air India said in a series of tweets on April 6, 2021.

Air India Refunds

The airline further asked its passengers to leave details on Feedback – Air India for refunds of tickets booked through Air India Website/Mobile app, without a live booking.

“It is our endeavor to process refunds within 21 working days,” Air India Added.

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Refund of Travel Agent’s Bookings

Air India has also shared updates on booking make made through travel agents. The airline said that it has advised all travel agents to process the refund and remit the amount to passengers at the earliest.

“The process of refund of tickets issued by travel agents is open. The travel agents have been advised to expedite the refund of tickets up to lock-down period on priority and remit the amount to passengers at the earliest.”

Refund of Travel Agent

“Air India is committed to processing its pending refund claims expeditiously. Dissemination of information regarding refunds is already initiated. Air India has cleared close to Rs 1000 Crore from 1st April 2020 till date in India. We are also addressing queries related to refunds from passengers through our social media platforms,” Air India spokesperson said.

Good News, right? Absolutely! 

When it comes to refunds, MyTicketsToIndia has always been on its toes. Having always maintained our stance, this news has made us the happiest since we have our records clear and transparent. 

With this news doing the rounds, travelers will now be able to book Air India flights without any apprehensions. 

In case you are tempted to book Air India flights too, MyTicketsToIndia is right here to offer a helping hand! All you have to do is give us a call and we’ll handle the rest. Be it quarantine guidelines or travel updates that you must know, we’ll have your back. 

About Heena Ganotra | View Posts

A writer by both passion and profession, Heena Ganotra is "half agony, half hope" but all heart. And oh, she has been a book lover from the start! Her love for books is what convinced her to make a career in the wonderful world of words. She loves what she does and is out-and-out a satisfied soul with a wish to spread happiness like herpes. Insight- Some say she is living the best life anyone could because she reads, writes, travels, and makes merry. They’re right because what else does one really need! :)

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  1. neurontnrox says:

    I am not sure where you’re getting your info, but good topic.

    1. Renu Dahiya says:


      Thank you so much for your lovely comment! It means a lot to us that you found the topic interesting. We truly appreciate your feedback and encouragement. Your words inspire us to keep sharing valuable information and engaging topics.

      If there’s anything specific you’d like to know more about or if you have any travel-related questions/concerns, please don’t hesitate to reach out. We’re always here to help. You can call us @+1-585-895-2226 or join our live chat.

      Here’s wishing you the happiest of days ahead! 😊

      Warm Regards,
      Team MyTicketsToIndia

  2. Geetika salazar says:

    My journey had been a long and testy. We had booked ticked to India (we are US residents) for March 2020 and the travel ban went effective then. We called Air India and they refused to refund our money by allowing a reschedule to later dates. We paid additional $ amount to get them rescheduled for Oct2020; however the travel ban was still effective then as well. Since then, we have made multiple calls to Air India, left messages on their forum, tried their different platforms and never received the refund. It is frustrating and big drain of our money.
    Please advice what avenue can be taken to have an effective response.
    Thanks Geetika and Rudy Salazar

    1. Heena Ganotra says:

      Hello Geetika,

      We totally understand your concern. We have been sailing in the same boat indirectly as our clients wait for their refunds; however, even we are stuck because of Air India delaying the refunds. This piece of news came as a sigh of relief to us as well. For now, a little patience is all we can hold on to. If we get any other news from their end, we’ll keep you updated.

      Warm Regards,
      Team MyTicketsToIndia

  3. Sanket Raghuvanshi says:


    I have purchased ticket Air India in the month of April 2021. It was a return ticket from Tokyo to India to Tokyo. I have paid total amount JPY 1,42,000. Due to sudden ban from Japan on India in May-2021, I have cancelled my return flight tickets. Then I have applied for refund. But still I have not received my refund amount.
    Request to kindly help me.

    1. Girish Sharma says:

      Hi Sanket,

      We are sorry to hear that your experience with Air India was less than ideal. Did you contact the travel agency that you booked your flight journey with? Or, did you mail Air India about your grievances? However, even after this if your issue persists, you must get in touch with the travel experts of MyTicketsToIndia at 1-585-948-0222 to guide you further.

      For your next flight to India, or flight to the USA, plan your travel with MyTicketsToIndia and be assured of 100% transparency accompanied by secure payment methods and flexible air ticket policies. We look forward to assisting you.

      Warm Regards
      Team MyTicketsToIndia

  4. Faustine D'Souza says:

    I have booked mine and my wife’s tickets scheduled for April 29, 2020 from SFO – DEL (AI 184), DEL – BOM (AI 887), BOM – IXE (AI 679). I’ve emailed & several times with no response for refund.
    The PNR is HC00H
    Tickets 2
    098 2131 608621
    098 2131 608622

    Please issue a refund ASAP. This would be truly appreciated.

    1. Girish Sharma says:

      Dear Faustine,

      We understand how frustrating and uncertain the pandemic period has been to all of us. If you have booked your tickets through an agency, you must kindly contact them. We also suggest you get in touch with our travel experts @ 1-585-948-0222 for the right guidance. You should consider booking your next flights to India and back to the USA with MyTicketsToIndia. From flight booking services to flexible cancellation policies, exciting flight deals and much more accompanied by 100% customer satisfaction proves that we wish to serve our customers only the best.

      Warm Regards,
      Team MyTicketsToIndia

  5. Prabhjot Kaur says:

    I have booked my flight for 3 june from amritsar to tronoto and it was rescheduled on 25 august. On 10 August, i applied for refund but i didn’t get. Please sort my issue as soon as possible

    1. admin says:

      Hello Prabhjot,

      I hope you are doing well. We are very sorry to hear that your experience without company hasn’t met your expectations. Customer satisfaction is our top priority and we’d love the opportunity to regain your trust. For all your queries and concerns, we suggest you immediately contact our customer service team @ 1-585-948-022 to resolve your issue. Please let us know if we can assist you any further. We are always happy to help!

      Warm Regards
      Team MyTicketsToIndia

  6. Mohan Saripalli says:


  7. Roshni says:

    Sir I have booked my ticket from Kolkata to Imphal at make my trip but due to health issues I am thinking of cancelling it ,will my money be refundable

    1. admin says:

      Hello Roshni,

      Since you’ve booked your flight tickets with MakeMyTrip, we can’t do much about your query. Regarding this, you must get in touch with MMT customer care to get a solution asap. However, you can consult us for your next travel. We are one of the leading travel agencies that offers affordable flight tickets in addition to easy flight cancellation policy.

      Warm Regards,
      Team MyTicketsToIndia

  8. Imraj Ahmed Punekar says:

    Air India rescheduled my booked Flight Mumbai to Doha, which was not Suiting my travel plan So I cancelled, PNR: PEMQY6, waiting for the refund.. Please clarify.. I booked through Clear trip.. So they are saying AiR India will take 60 long day???

    1. admin says:

      Hi Imraj,

      Since you’ve booked your flight tickets with Cleartrip, we really cannot do much about your query. However, you can expect your refund any moment after 15 to 20 days. For further help, you can get in touch with our travel experts @ 1-585-948-0222.

      Hope you get a solution asap

      Warm Regards,
      Team MyTicketsToIndia

  9. Chiradeep Basu says:

    I have booked a Business class ticket for my mother (CCU to Newark round trip) in Air India through Alanita Travel but was forced to cancel on July 21st ’cause visitor travel was restricted from India which did not inform. Till now I have not got the refund($3442). I paid $275 to Alanita travel for cancellation. Alanita Travel Said Air India is taking 6 months to refund. I am extremely harassed. Can someone kindly help??

    1. admin says:

      Hi Chiradeep,

      Since you’ve booked your tickets with “Alanita Travels”, we cannot do much about your query. But you surely can call our travel professionals on (1-585-948-0222) for further guidance. You can even join our live chat to get a quick solution. Also, you may consider us for your next travel plans as we are really particular about customer services and refunds.

      Hope you get your way out!

      Warm Regards,
      Team MyTicketsToIndia

  10. Sneha says:

    Need to cancel tickets booked for kerala one day ago with full refund

    1. admin says:

      Hi Sneha,

      Hope you are doing well! Have you informed your agency or airlines well in advance about the flight cancellation? Usually, Air India takes up to 21 days to process the refund in your bank account (if paid via credit card bank transfer). To know more, you can also get in touch with our travel experts @ 1-585-948-0222.

      Hope you get a solution asap!

      Warm Regards,
      Team MyTicketsToIndia

  11. Sameer M Belekar says:

    Our Air India flight was canceled due to the corona lockdown. Our flight was in 2020 but we still haven’t received refund.

    1. admin says:

      Hi Sameer,

      We understand how frustrating it has been for you during these uncertain times. Have you tried reaching the agency from where you got your tickets booked? We suggest you to call our travel experts @ 1-585-948-0222 for the right guidance. Also, you can consider us for your next travel plan. From flight booking services to easy cancellations, we make sure to assist our customers with the best.

      Warm Regards,
      Team MyTicketsToIndia

  12. Munesh Kumar rana says:


  13. Srinivasan kosuri says:

    I have booked 2 tickets to New York YB6F5, ticket no 0982133171657/68in spite of my repeated request they have refunded only half amount pl help to get my full refund.thanks with regards.

  14. Albina says:

    Our flights from London to Goa and back were canceled in February-March. We are still waiting for the refund. We keep calling to the agency where we bought tickets from, and they say that Air India hasn’t refund the money yet. That’s really ridiculous why it’s taking so long. Very annoying!

  15. Gracious Dsilva says:

    I booked a flight BIN- 2715471 and due to the death in my family I wasn’t able to travel however I have request for a refund and since 7 months now I still haven’t received the refund. The travel agent site states that the approval if pending from the airlines but it seems the airline is not interested to process and kind of refund. This is such a bad service and a headache to keep following up for a refund of the tickets

  16. Abdul Basit says:

    dear sir i have a ticket which is issued by a travel agent green line they are not giving the refund .ticket number is098-3846671225.i checked with air india they told me i can get full refund so please can you help me my contact number is 0097150-7428599

    1. Heena says:


      While we can do very little since you booked with Green Line Travel Agency, a call with our travel experts might help. You can either call @ 1-585-948-0222 or join the live chat. Also, the next time you plan to book, do consider us. We are extremely particular about processing refunds. We say this because we know the hard work that goes into earning money and the pain of losing it.

      Here’s hoping to find you a way out.

      Warm Regards,
      Team MyTicketsToIndia

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