How To Get American Airlines Lost Baggage Claim

American Airlines Lost Baggage claim

Last Updated on Aug 25th, 2023 by Renu Dahiya, 30 comments

Everyone wants to arrive at their destination with their bags, but when traveling by plane, it may happen that your baggage is not at the arrival airport. But we simply cannot afford not to find our valuable possessions. If you are traveling with American Airlines, you can report at American Airlines lost baggage counter for your lost bag and can file a claim for reimbursement of purchased products during the period of absence of your luggage.

So, don’t give up hope if you’ve lost your luggage with American Airlines, we’ve brought you important information about American Airlines lost luggage policy and also some steps you can take to minimize the hassle or stress of a situation like this. 

How To Report For American Airlines Missing Baggage?

Once you find that the airline has mishandled your luggage, you should immediately report it. Here you can find a handy guide to reporting for American Airlines missing Baggage:

In case of missing baggage

  • The very first step to report for your missing bag is to find the airline baggage desk at the airport.
  • After finding the desk, inform the American Airlines agent that your baggage has not arrived as expected. 
  • Provide the necessary information to the agent such as a copy of your bag tag that you’ve received at the time of check-in, then the agent will verify your information.
  • If the agent will not be able to provide any update on your bag, file a report for missing baggage. Provide every bit of information about your missing bag like the size, color, and material of the bag. 
  • Give the local address and contact information on the report and don’t forget to get the American Airlines lost baggage phone number and file reference number. 
  • You need to fill out a Passenger Property Questionaire if your luggage has still not arrived five days after your flight landed. You need to send it to the American Airline address provided on their website within 30 days of losing your luggage.

In case of delayed baggage

  • The majority of the lost bag cases are of delayed baggage. Keep calm and wait for some time, it may come to you within a few hours if it is a case of delayed baggage.
  • After letting the airline know about your missing bag, the agent can tell you exactly where your bag was last scanned, and in a matter of hours or a day or two, you will get your luggage. 
  • After reporting, the airline is responsible for getting your luggage to you. So, including your local address in your claim is one of the important things, so that airline easily deliver your luggage after finding it. 
  • You can buy yourself some necessary items during this period and don’t forget to keep the receipts of the purchased items to claim compensation for the same.
  • Track your luggage continuously to check the luggage claim status and see if there’s any update. 
  • If you aren’t getting any updates through any of the modes, then contact American Airlines via phone, their customer service representatives will surely help you out. 

In case of lost baggage 

  • The airline may classify your bag as truly lost after around 30 days or sooner. 
  • Once the airline made this determination, you can file a claim against the airline for your lost luggage.
  • You need to submit a new claim for this that your luggage is truly lost and this whole process tends to be more detailed.
  • The airline will ask you to provide complete information like a proper list of items that were in the bag and original recipes for purchased items during the missing baggage period. 

In case of damaged baggage

  • If you notice that your luggage has been damaged or destroyed upon receipt of your suitcase, you can claim reimbursement for the price of your suitcase and the damaged goods. 
  • According to American Airlines’ damaged baggage claim policy, you need to send a letter to the airline within 7 days of receiving your luggage with the maximum details possible of the damaged goods such as photographs of goods, purchase receipts, etc. 

American Airlines Baggage Tracking

You can check the tracking status of your AA bag yourself and see if there’s an update on your lost luggage complaint with the American Airlines track baggage system. This automated system for tracking luggage will help you not only in locating your missing bags but also ensure they don’t get mishandled in the first place. 

The American Airlines agent at the airport will give you a file reference number of 13-character to use when filing your claim. You can check the status of your luggage online if you have your original bag tag or a 13-character file reference number associated with the missing bag report you submitted. Follow the below-mentioned steps for American Airlines baggage tracking: 

  • You simply need to click on the ‘Travel Information’ tab on the official website of American Airlines.
  • Then click on the ‘Bags’ option and find the ‘Delayed or Damaged Bags’ tab on this page and follow that.
  • After heading to the ‘Delayed or Damaged Bags’ page, you need to check for the ‘Find your Bags’ option and click on the same. Then by entering your first name, last name, and file number you can get updates on tracking your lost luggage.

Suggested Read: Know About American Airlines Business Class Review

American Airline Baggage Claim Status

With the help of the baggage tracking system, you can easily get updates on your American Airlines baggage claim. Also, always be sure to ask for a AA Baggage policy while filing a report for your missing baggage such as to what extent the airline will reimburse you and how. American Airlines allows reimbursement for the necessary items you need immediately while away from home without your luggage or belongings.

  • Claim reimbursement for purchased products during the lost luggage period

If during the time of absence of your luggage, you have had to buy some necessary items, you can claim reimbursement for the same from the airline by presenting receipts of these products. You have to make a written complaint to the carrier for this within 21 days from the date the baggage was made available. And, if you failed to ask for a claim within this period, your action against the airline will not be admissible.

  • Contact at American Airlines baggage claim phone number for direct help

If you are still finding issues in filing a lost baggage claim, you can directly contact the airline by using American Airlines lost bag phone number. Do not wait until you get home to take this step. Their customer advisors will help you to file your delayed baggage claim immediately. Find the contact details for American Airlines’ lost baggage claim:

  •  Contact at 1-800-433-7300 or 1-800-428-4322 for getting assistance with your lost luggage. 

Frequently Asked Questions

Q: What happens if you lose your luggage claim ticket?

Ans: Contact American Airlines via phone or at their lost baggage counter. For prior safety, always take picture of the ticket on your phone. You can also stick them to your passport or another important item you won’t lose if the luggage claim tickets are stickers.

Q: Do American Airlines have to reimburse you for items you purchase as a result of delayed luggage?

Ans: If your flight lands but your bags don’t, airlines have to reimburse you for items you need to buy until your bags arrive – so long as the items are reasonable.

Q: How long does baggage claim take?

Ans: If it is a simple issue of delayed baggage it should show up in the next 4-7 days. If your bag is truly lost, your chances of finding your lost baggage after 30 days will be less. 

Q: Is it possible to get American Airline lost baggage compensation?

Ans: Whether your bag is lost, delayed, or damaged, the airline is obligated to pay you compensation up to a certain limit. 

Q: Where to file your delayed baggage claim immediately?

Ans: As soon as you ascertain the bag did not make the trip with you, you should immediately take action and file a complaint about the same at the American Airline baggage claim desk at the airport. If you were unable to file the complaint at the desk, you can directly contact them by using the American Airlines baggage claim number. 

Better late than sorry! 


So, the next time you lose your luggage with American Airlines, consider this guide and claim your luggage and compensation easily from the airline. Have more queries? Don’t worry! At MyTicketsToIndia you will get complete assistance from experienced travel professionals regarding all the queries you face. Be it booking book tickets to India or assistance otherwise, we bring the cheapest flights and answers to your questions in detail.

About Renu Dahiya | View Posts

Renu Dahiya is a passionate writer who worships her profession. Her love for writing has encouraged her to pursue her career as a writer. Her friends call her a “travel worm” and always come to her to know some interesting traveling tips and destinations. Renu is a repository of knowledge about traveling who knows which place should be visited in which season. Oh yes, she is insanely in love with dancing too. Writer, traveler and dancer, a perfect combination! Without a doubt, she is a complete package.

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  1. Marie Landen says:

    Baggage lost at tsa

    1. Renu Dahiya says:

      Hello Marie,

      We are so sorry for your loss. We recognize the significance of your possessions and sympathize with the inconvenience you’re facing. To facilitate a swift resolution, we kindly urge you to promptly notify American Airlines about your lost baggage and stay in contact with their representatives. Do keep a record of all the conversations you’ll have with the airline. We hope that your baggage will be returned to you promptly. Here’s sending you abundant positivity during this time!

      Please don’t hesitate to reach out if you require any assistance from our side. We are committed to addressing all your concerns to the best of our ability.

      Warm Regards,
      Team MyTicketsToIndia

  2. Muduli Somanath says:

    Hi this is somnath muduli i travel from Roatan Honduras to Miami airport on 13 Dec 2023 on amarican airlines. the arrival time there are some technical problem it’s took around 35 to 40 mins delayed by American airlines. Then I go through the immigration process it’s took too long because oflong line.that why I missed my next flight which was from Miami to Doha Qatar Airways and Doha to Mumbai Indigo airlines.after that i contact with my company gave me next day flight on 14 dec 2023 from Miami to London and London to Mumbai on virgin Atlantic.i spoke to American airlines customer service one of the lady officer i explained to her everything and she told we will send to Virgin Atlantic don’t worry.but when I check-in in virgin Atlantic I talk to the officer he told me when you get boarding ask there and I asked them I gave them my luggage tag no they are checked twice and told me we don’t have any information about your i don’t how can I get my luggage back and when. I had all the documents in that laggage I lost two luggages. please look into this and help me

  3. richard says:

    Hello Renu, I left my wife phone on Air France on July 14 2023 I was told to fill out a lost and found form as soon as i got to Amsterdam which i did. They found the phone fitting the description i give them yet they will not release the phone. My wife past away in March 2023 and there are a lot of memories on her phone i would like to get back. Air France refuse to help because lost and found is a different company . how can i get my wife phne back ?

    1. Renu Dahiya says:

      Hello Richard,

      We are truly sorry to hear about your loss. It must be an incredibly difficult time for you and we can understand how important it is to retrieve her phone with all those precious memories. To help you in the best possible way, we would like to know the exact reason why Air France is not releasing the phone. Could you please share the details of what they have conveyed to you? This information will enable us to provide you with more specific guidance on how to proceed.

      Please stay positive and we truly believe that you will eventually recover your wife’s phone and the cherished memories it holds. We are always available for you. Here’s sending you oceans of strength and positivity. 🙂

      Warm Regards,
      Team MyTicketsToIndia

  4. Lauren Donati says:

    My daughter was traveling on American Airlines her suitcase 🧳 was damaged . I have pictures of the damaged suitcase I expect that you would reimburse my daughter on purchasing a new luggage . She is always traveling with her job can someone contact me or my daughter . My number is +15709525184. Lauren number is 14844647679. I would appreciate you helping my daughter she had difficulties to report damage to her luggage. Thank you for this time in this matter

  5. Pasupuleti Sreekar Royal says:

    I am sorry to inform you that When I travel from NEWYORK to Hyderabad ON 11 june 2023 to 13 june 2023. I lost my bag and reported in Hyderabad airport. My flight No.GF 6461.Ticket stock control No.00130893877652 seat No.18K.
    Please send me the American Airlines email and contact details (Indian number).

    1. Heena Ganotra says:

      Hello Pasupuleti ji,

      We’re really sorry to hear about the loss of your bag during your travel. It must be hard to tackle the emotions. While American Airlines does not have a specific customer service phone number for India, you can try contacting their general customer service number or visit their website for alternative contact options.

      American Airlines Customer Service:
      Phone (US): 1-800-433-7300

      We hope the airlines are able to resolve your query at the earliest possible. Take care! 🙂

      Warm Regards,
      Team MyTicketsToIndia


    I am sorry to inform you that When I travel from NEWYORK to Hyderabad ON 12/06/2023 I lost my bag and reported in Hyderabad Airport. My flight No.GE 6461.Ticket stock control No.00130893877652 seat No.18K.

    1. Renu Dahiya says:

      Hello Pasupuleti Sreekar ji,

      We are truly sorry to learn about the loss of your baggage. We understand the importance of your belongings and empathize with the inconvenience caused. To expedite the resolution process, we kindly request you inform American Airlines regarding your lost baggage issue at the earliest possible and be in touch with their representatives. We hope you’ll get your baggage very soon. Here’s sending you oceans of positivity! :))

      Do let us know if you need any kind of help from our end. We’ll try our best to resolve all your queries.

      Warm Regards,
      Team MyTicketsToIndia

  7. Theresa says:

    I flew into Atlanta on American airlines and I took a shuttle to the hotel. The shuttle driver didn’t close the doors my luggage flew out and is now lost I can’t get any help

    1. Heena Ganotra says:

      Hello Theresa,

      We are so sorry for your loss. Given the situation, only the airport authorities will be able to help you out here. Maybe try talking to them? We really hope you get your luggage soon.

      Warm Regards,
      Team MyTicketsToIndia

  8. ARLENE WHITE says:


    1. Renu Dahiya says:

      Hello Arlene,

      We are very sorry to hear about your experience. To get a claim of damaged luggage with American Airlines, you need to file a report at the Baggage Service Office – within 24 hours of receiving your bags in case of domestic flights and within 7 days of receiving your bags in case of international flights. Then, they will provide you with a 13-character file reference number to use when filing your claim. You can also contact the customer support team of the airline to get direct help. They will surely provide the best guidance. We hope this helps. You’ll get your damaged baggage claim soon.

      If you face any other issues, do let us know. We’ll try our best to help you.

      Warm Regards,
      Team MyTicketsToIndia

  9. Iman Female (F) Alsafi says:

    Please, I have arrived in Baghdad from Austin, Texas- Dallas, via American Airlines and Qatar Airlines, but my Baggage did not arrive yet.
    Bag TAG # AA 0001 450 156 and AA 0001 450 155

    1. Renu Dahiya says:

      Hello Iman,

      We are so sorry to hear this. In your situation, we suggest you contact the airline representatives of American Airlines and Qatar Airways. They will help you to know the status of your lost luggage. Don’t worry, you’ll surely get your luggage soon, just be calm and positive. Take Care! 🙂

      Do let us know if you face any other issues. We’ll try to resolve all your queries.

      Warm Regards,
      Team MyTicketsToIndia

  10. Margaret says:

    My bag has been missing since August 18th. All the necessary documentation has been filled in. On the AS website for list bags it says my bag has been matched with my bag label but nothing else. Do you know what this means

    1. Renu Dahiya says:

      Hello Margaret,

      We are sorry to hear about your experience. In your case, we can only suggest you contact the customer support team of the airline to get direct help. They will surely help you out. You can find the contact details in the blog. We hope you’ll get your lost baggage very soon. Stay Positive! :))

      If you need any further help, do let us know. We’ll try to resolve all your queries at the earliest possible.

      Warm Regards,
      Team MyTicketsToIndia

  11. Putu manik putriani says:

    I lost my suitcase in my baggage claim, March 2, 2022 when I was transiting in Miami International. use american airline flights. but I’m confused where to look, while my house is currently in Indonesia Bali. I’m confused who to contact?

    1. Renu Dahiya says:

      Hello Putu Manik,

      We are very sorry to hear about your lost luggage incident. We understand how frustrating and disheartening it is to not find the luggage on time. But, don’t worry! Be calm and follow the above-mentioned guidelines to get your luggage and compensation. Contact the customer representatives of the airline as soon as possible. We’ve mentioned the contact details in the blog. If you face any other issues, do let us know. We’ll try our best to help you.

      Warm Regards,
      Team MyTicketsToIndia

  12. Casini/Cerratti says:

    on August 23 I traveled from San Francisco to Los Angeles (where the stopover was made) Papeete, on the Los Angeles leg it seems that my luggage got lost… now I am told that my suitcase ended up in Dallas in the America Airlines sorting center, this is what I was told by AIR TAHITI NUI… how can I get my suitcase back since? this is the fly flight AA6270-23 / TN0101-23

  13. eric williams says:

    did not put my computer back in my bag

  14. Bhavya says:

    My bag was lost by AA on June 17th. In July, they sent me a bag, which is not even my bag and now they have closed my case even after emailing them about this multiple times. How should I reach to any representative on call or get my reimbursement or lost bag?

    1. Renu Dahiya says:

      Hello Bhavya ji,

      We’re sorry to hear that you faced so many problems with your luggage. In this situation, we can only suggest you contact the airline representatives. You can find the contact details in this blog or on the official website of the airline. Also, you can opt to write a letter of complaint to the airline’s customer service department. Hope this helps. You will surely get your luggage back, be positive. If you face any other issues, do let us know. We’ll try to resolve all your queries.

      Warm Regards,
      Team MyTicketsToIndia

  15. Maria says:

    Claim baggage with AA worst experience with them , my baggage came last day of trip, they advise me to buy clothes since we didn’t have anything to wear. Now they Are saying is Delta who needs to pAy and Delta is not paying because we don’t have claim number with them. How come one company throw you to the other one? Both companies are the worst on customer service.

    1. Renu Dahiya says:

      Hello Maria,

      We are very sorry to hear about your experience with American Airlines and Delta Airlines. We understand how frustrating it is to not get the claim on time. We can only suggest you keep trying and be in touch with their representatives. We hope you’ll get your delayed baggage claim very soon. Here’s sending you oceans of positivity! :))

      Do let us know if you need any kind of help from our end. We’ll try our best to resolve all your queries.

      Warm Regards,
      Team MyTicketsToIndia

  16. Sarah Corley says:

    Email correction for you response. Thank you
    I am kindly asking for assistance with a delayed (8 days) baggage claim on American Airlines from Charlotte Douglas to Lisbon Portugal. I have all forms, ticket info, baggage file and Bag Tag numbers. I was on point with reporting and following up with AA. I am requesting help with a claim for several reasons. 1. There was NEVER an update on my baggage. I am in Lisbon for an archaeological dig with my University without my proper equipment resulting in injury. The equipment is specialized and therefore not easily replaced 2. I traveled to the Lisbon airport x 2 to retrieve my baggage on suggestion of AA. I am stationed at Leiria, 101.4kl from Lisbon. 3. In excess of 15 hours was spent on the phone with AA. 4. I was without necessary medications for Crohn’s disease for 4 days, again causing injury. Can you help?

    1. Renu Dahiya says:

      Hello Sarah,

      We are very sorry to hear that you’ve been experiencing so many problems due to the long delay in your baggage arrival and not getting the claim for the same. In your case, we can only suggest you get in touch with the AA representatives and keep trying. You can also write a letter of your complaint to the airline’s customer service department, hope this may work for you. Rest, you’ll surely get the compensation you deserve, just be calm and positive. Take Care! 🙂

      Do let us know if you have any further queries, we’ll try our best to help you out.

      Warm Regards,
      Team MyTicketsToIndia

  17. Samuel Mensahin says:

    I can not find my bag

    1. Heena Ganotra says:

      Hello Samuel,

      We are so sorry to hear this. Kindly follow the instructions given in the blog and we are sure you’ll get the requisite help. Good luck! 🙂

      Warm Regards,
      Team MyTicketsToIndia

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