Compensation For Lost, Delayed, or Damaged Baggage When You Arrive In India

Last Updated on Oct 16th, 2023 by Heena Ganotra, Leave a Comment

Watching the luggage emerge from the carousel in a damaged condition is a scary feeling. More so if it doesn’t come at all. It is an inconvenience that can put a damper on your trip, especially when you arrive in India – a country you only want to take back good memories from.

While the non-arrival/arrival of damaged baggage is a feeling nobody wants to be a part of, unfortunately, it can happen to you or your loved ones. Hence, staying up the game in KNOWING YOUR RIGHTS will help you turn a frustrating situation into a manageable one.

Your Rights If Your Luggage Is Damaged, Delayed, Or Lost At An Indian Airport?

In India, the Carriage by Air Act 1972 is the relevant statute that incorporates the conventions (Warsaw, Hague, and Montreal Conventions) into local law.

The DGCA, through CAR Section 3, Series M, Part VI provides the following baggage compensation – 

Compensation by Domestic Carriers

  • The airline is liable to pay up to INR 20,000 per passenger in case your BAGGAGE is delayed, damaged, or lost.
  • The airline is liable to pay up to INR 350 per kg in case your CARGO is delayed, damaged, or lost.


Compensation by International Carriers

  • The airline is liable to pay up to 1131 SDR per passenger in case your BAGGAGE is delayed, damaged, or lost.
  • The airline is liable to pay up to 19 SDR per kg in case your CARGO is delayed, damaged, or lost.

**SDR or Special Drawing Rights is maintained by the International Monetary Fund. 

Note: The liability limits are revised once every five years by the UN body International Civil Aviation Organisation (ICAO) on the basis of a determined inflation factor of 13.1 percent, triggering an adjustment in the limits.

Procedure To Follow For The Compensation

  • Approach the counter of the airline you traveled in. 
  • File a Property Irregularity Report (PIR), duly filling in the details of the baggage. 

Insight – PIR or Property Irregularity report is a statement from the airline with a reference code to track the baggage and may include details of the damaged bag and its contents as reported by the traveler. It is an acknowledgment that you indeed reported your delayed, lost, or damaged baggage.

Remember – Keep the boarding pass handy as it has the luggage tags through which the airlines can track the checked-in bags. If the bag is not found within 21 days, it can be officially declared lost.

Damaged Baggage | Exceptions

You are liable for compensation only if the damage doesn’t happen due to overpacking or because of deliberate intentions to damage. Airlines have also been given certain immunity against damage. 

The airlines have no liability for damage including but not limited to –

  • Broken feet/wheels or handles/straps
  • Damage to overpacked/oversized bags
  • Damage due to unsuitable packing
  • Damage to pull handles/lost pull handles
  • Items of a fragile or perishable nature
  • Manufacturer’s defects

Official Statistics 

According to the Ministry of Civil Aviation, less than 0.1% of flyers face inconvenience while flying. Other data shows that of the roughly 115 million pieces of luggage put on a plane between November 2022 and January 2023, less than 1% was lost or damaged. 

While the numbers are less, this can happen with anyone. Hence, staying abreast of the latest passenger rights is a must.

For more such details and valuable insights, keep following MyTicketsToIndia

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We are the leading flight-booking portal for USA to India flights. Our experts know the ins and outs of the aviation industry and go above and beyond to help the passengers. Right from booking flights to helping you know your flying rights, we are here at every step. 

About Heena Ganotra | View Posts

A writer by both passion and profession, Heena Ganotra is "half agony, half hope" but all heart. And oh, she has been a book lover from the start! Her love for books is what convinced her to make a career in the wonderful world of words. She loves what she does and is out-and-out a satisfied soul with a wish to spread happiness like herpes. Insight- Some say she is living the best life anyone could because she reads, writes, travels, and makes merry. They’re right because what else does one really need! :)

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