Guide To Filing Air France Baggage Claim For Lost And Damaged Luggage


Last Updated on May 13th, 2024 by Navneet Kaur, 16 comments

Sometimes air travel is fraught with so many potential hassles: long security lines missed connections, & overcrowded planes. But one of the most common and frustrating issues is lost baggage which can cause a major inconvenience. In addition to the clothes and other belongings you have to replace, you may also have to deal with the hassle of filing a lost baggage claim. So what do you do if your luggage goes missing? This blog will explore the Air France baggage claim process in detail, outlining the various tips on how to make the most out of a frustrating situation.

Air France Lost Baggage Policy

Air France is one of the leading airlines in Europe. It offers its passengers a very comprehensive yet simple procedure to follow in case of lost luggage. If you happen to lose your luggage while flying with Air France, there are a few things you need to do in order to make the process as smooth as possible. 

You have two options for declaring lost baggage: 

  • Online – within 48 hours of arrival, or 
  • Notify the Air France baggage customer service Office before departure from the airport

You can choose any option at your convenience and if you want compensation for lost or damaged goods, it is more effective to respond as soon as possible.

Lost Baggage Claim Online 

You can file a complaint against your lost baggage online within 48 hours of the arrival of your flight, either through the site or the Air France app by filling out an Air France lost baggage claim form. You will be given a receipt to track the Air France baggage claim status.

Important note – Some airports do not allow you to claim lost luggage online.

Lost Baggage Claim At the airport 

If your luggage is lost or has not yet arrived at your destination airport, the best option is to contact the Air France baggage customer service and file a complaint.

Before you leave the airport, you’ll need to fill out a Property Irregularity Report (PIR). Once you finish the declaration process, you’ll be given a file number. You can use this number to track the progress of your lost luggage search online.

As per the Montreal Convention, if your baggage is lost by Air France, you are entitled to receive compensation of up to € 1,295.

Air France Baggage Tracking

If you’re wondering where your lost luggage is, you can track it in real-time using the online baggage tracker. All you need is the claim number that was given to you when you reported the lost baggage, either online or at the airport.

Air France Damaged Luggage Policy 

Note that, the airline is not responsible for any minor damage that may occur to your luggage during transport, including stretching, marks, or other damage.

Register A Complaint At The Airport

If you are at the airport and your baggage is damaged, you can report it to the Air France baggage office at your arrival airport. They will set up a baggage irregularity report, provide you with the information you need to repair the damage, and give you a claim number. Remember, keep your claim number handy so you can track the progress of your request.

Online Request

You have seven days from the day you receive your item that you can submit a request for compensation for any damages. You can also fill out the request form online or contact customer service in your country.

In order to get a professional estimate for baggage repair or a statement from the repair company indicating that the baggage is beyond repair, you will need to present your boarding pass or ticket, as well as your baggage tag(s).

Important Note: You will need written authorization from Air France before proceeding with any exchanges or repairs. Fees incurred without this authorization will be at your expense. Keep all original documents handy, as you may be asked to submit them.

Air France Missing Item Policy 

You notice that an item is missing from your luggage upon arrival at your destination. 

Register A Complaint At The Airport

If you notice an item is missing while you are still at the airport, you can report it to the Air France baggage office. They will give you a statement of irregularity and a claim number. Keep your claim number with you so you can track the progress of your compensation request.

Online Request

If you find that something is missing from your baggage when you arrive at your destination, you have seven days to submit a compensation request using the online form. If you submit your request after 7 days, the airline will not be able to compensate you.

Sign the property irregularity report for a lost baggage claim

If you’re still at the airport, you can visit an Air France representative and request the Property Irregularity Report. This is a statement form that must be sent within five days, after which the crew will be able to check the last known location of your luggage and determine where it was lost.

If your luggage is lost or damaged, you will need to complete a Report on Property Irregularities (PIR) at the transit area’s “Baggage Claim” or “Lost Baggage” office. Without a PIR, airports will not accept responsibility for the lost luggage. If the luggage is not found within 21 days of the PIR being filed at the destination airport, Air France will be held liable for the loss. However, if another passenger mistakenly identifies your luggage as their own, Air France cannot be held responsible for any resulting costs.

What are the time limits for receiving lost or damaged luggage compensation?

According to the Montreal Convention, there are time limits for filing claims for lost or damaged baggage.

  • Damaged luggage compensation – You may be eligible for damages if your luggage is lost or damaged. You must file a claim within seven days after receipt of your damaged luggage. 
  • Delayed baggage compensation will be paid twenty-one days after the date of delivery.
  • Lost luggage compensation – There is no set time limit for making a lost luggage compensation claim, but it is generally advisable to do so as soon as possible after your luggage has gone missing (i.e. within 21 days) or if the airline has acknowledged that they have lost your luggage.

How To Contact Air France Representatives?

For any questions or concerns regarding your lost baggage, you may contact Luggage Service or Customer Support. The time elapsed since you submitted the declaration will determine which department you need to approach.

Within Five Days: If you have any questions within five days of submitting your declaration form, you can speak to the Air France baggage service at your arrival airport.

After Five Days: You can reach out to either the sales representatives in your country of arrival or the customer service team in your country of residence for assistance.

Air France Helpline Numbers:

  • Air France – India (Delhi)

Air France Service Line: +91 11 49 63 81 28

Opening hours (local time): 10:00 AM – 05:00 PM

  • Air France – India (Mumbai)

Air France Service Line: +91 22 66 85 95 80

Opening hours (local time): 10:00 AM – 05:00 PM

  • Air France – India (Bangalore)

Air France Service Line: +91 80 66 78 31 10

Opening hours (local time): 10:00 AM – 05:00 PM

  • Air France – United States

Air France Service Line: +1 800 237 2747

Opening hours (local time): 08:00 AM – 11:00 PM

Air France Lost Baggage Claim Tips

Baggage claims can be a frustrating process, especially if your luggage is lost. Fortunately, there are some steps you can take to increase your chances of getting your luggage back. 

  • First, make sure to label your baggage clearly with your name, contact information, and any important trip details. This will help airport personnel and baggage handlers easily identify your bag if it is misplaced. Make sure to keep all of your baggage tags and receipts. 
  • Second, file a claim immediately with the airline. You can do this online, by mail, or in person. Be sure to have your ticket number handy.
  • Finally, stay patient and be persistent in tracking down your luggage. 

How to make sure your luggage doesn’t get lost?

Here are some tips to prevent your luggage from getting lost: 

  • Keep the essentials with you in case your luggage gets lost. 
  • Don’t lose your baggage claim tickets so you can easily track your bags. 
  • Know what you packed so you can describe it to airline personnel if it gets lost. 
  • Check in early for your flight so your luggage has a better chance of being loaded onto the plane. 
  • Travel on nonstop flights and avoid short layovers to decrease the chances of your luggage getting lost in transit. 
  • Prep your travel bags by labeling them with your contact

Frequently Asked Questions

Q: What if I lost my baggage claim ticket?

A: For safety, it’s always a good idea to take a picture of your baggage claim ticket, or to keep them attached to your passport or another important item.

Q: Does Air France compensate for delayed baggage?

A: As per the Air France policy, if the airline is responsible for a flight delay, passengers are eligible to receive up to $700 per person. To claim Air France lost baggage compensation, the arrival time of the flight at the final destination will be checked.

Q: How long does it take to deliver delayed baggage?

A: Delayed goods usually arrive within a few days. However, if the bag is indeed lost, the chances of finding it after a month are slim.

Q: Where can I file my lost baggage claim immediately?

A: If you find that your baggage is lost or damaged, you should take action and file a complaint at the Air France baggage claim desk at the airport. If you were unable to file a complaint, you can directly contact them using the Air France baggage claim phone number.

Losing your luggage can be a major inconvenience, but if it happens while you’re flying with Air France, there’s no need to worry. This Air France baggage claim guide will show you how to easily claim your luggage and compensation from the airline.

Also, if you’re looking for


And if you have any other questions, the team at My Tickets To India is always happy to help. We are the ideal portal for anyone looking to book India flights from USA or vice versa, as we offer great deals on flights and 24/7 customer support. We have years of experience in booking flight tickets, so we can help you find the cheapest airfare. Our travel experts will help you find the most convenient flight and answer any questions you may have.

About Navneet | View Posts

Navneet Kaur is a Professional Content Writer with 5+ years of experience, she started her career as a Content Writer. Apart from having good knowledge of marketing and business, she firmly believes in dreaming big and making them come true. She lives with a passion to explore and learn about adventure, destinations, history and live events happening around. Including her travel writing skills, she has also written about places, arts and entertainment, personal experiences, nature and its beauty, etc.

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  1. dennis says:

    I traveled going to Kenya on landing my one bag was missing since June 2023 until now they have not gotten back to me I wonder what kind on airline is this

  2. Elen Torozyan says:

    this is the third day im in New York and don’t have an information about my luggage, i don’t have anything to wear and all of my daily medicine is there, please give me some information ASAP , the refrence number is JFKAF64444

  3. richard says:

    On July 14 i traveled from SXM to France and on to Amsterdam. When i got off in France i realized that my wife phone was left on the plane. Air France personnel explained to me that i would have to file a missing report in Amsterdam which i did the moment i landed. why was my phone never sent to Schiphol ? They found a phone with the same description that i give but still refuse to give me the phone. My wife past away on March 28, 2023. We have a lot of memories on that phone and its locked up somewhere in France because Air France could not be bothered to deal with it.

  4. vitalis chibueze okoronkwo says:

    I stay in the hostel for 21 days while l was waiting for my box to arrive from Germany to Nigeria. How do l get the money l paid to the hostel while waiting for my box to come back from Germany to Nigeria. THANKS

    1. Renu Dahiya says:

      Hello Chibueze Okoronkwo,

      We understand your situation and the concern you have regarding the time you spent waiting for your box to arrive. However, please note that this is a very specific query. So, in this situation, we suggest you go through the Air France website or contact their representatives directly. They will be in the best position to assist you with your request and provide guidance regarding your lost luggage & any related concerns. We hope that your box arrives soon. Stay positive! If you have any other travel-related questions, feel free to ask. We’re here to help! :))

      Warm Regards,
      Team MyTicketsToIndia

  5. Zilla Sinuany-Stern says:

    In my flight from Israel to Chile, via Paris, by Air France, my suitcase was delayed 6 days. my flight left Tel Aviv (Israel) in July 3 arrived to Santiago on July 4. I received the suitcase on July 10. I was told to file a claim on the internet on Air France site, but could not find the form for delayed luggage. Please help me.

  6. Abimbola Tolulade Abijo says:

    I came into Nigeria July 3rd, 2023, one of my baggage has been missing that had given me a kind of set back here in Nigeria. I reported the missing baggage both online and in person at the airport, filled the inventory form but until yesterday when the air France representative asked me to claim for the missing luggage, so what step should l take to make sure its get Fastrack?

  7. Ray Call says:

    We sent our claim and receipts for lost luggage in 22 days after we received our lost luggage. Air France is saying that due to the rules in the Montreal Convention stating that we must send in our claim within 21 days of receiving our baggage. We received several emails from them, none of them informed us of this requirement. Advise?

    1. Renu Dahiya says:

      Hello Ray,

      We are sorry to hear about the complications you have encountered with Air France regarding your lost luggage claim. In your situation, we recommend you reach out to the airline’s customer service to explain the situation. Clearly state that you were unaware of the specific time limit. Kindly inquire if there is any possibility for an exception or if they can provide alternative solutions to address your claim.

      We hope that Air France will understand your situation and work with you to find a solution. Should you require further assistance or have any additional questions, please feel free to reach out to us.

      Warm Regards,
      Team MyTicketsToIndia


    Air France till today could not handover my my two baggage. I REACHED MONTREAL ON 21/6/23 via Paris from New Delhi. I registered Complaints. Now what to do.

    1. Renu Dahiya says:

      Hello Hazarika ji,

      We sincerely apologize for the inconvenience you have experienced with Air France regarding the handling of your baggage. We understand how frustrating it can be to have your belongings delayed, especially after a long journey.

      In this situation, we recommend staying in touch with Air France on a regular basis to check for updates regarding your missing baggage. Persistence can often yield positive results, and by showing your dedication to resolving the issue, you increase the chances of a swift resolution. We hope that Air France will swiftly locate and deliver your missing baggage. In the meantime, please feel free to reach out to us if you have any further questions or require additional assistance. We will do our best to help you in any way we can.

      Warm Regards,
      Team MyTicketsToIndia

  9. Leonardo L. Rollon Jr says:

    I lost one of my baggage with tag no. SV 847588
    My itenerary as follows
    MLA to RUH FLIGHT NO. SV 861 from manila check in counter no. 39 with two Luggage
    Connecting flight RUH to CDG connecting flight from Saudi Arabia flight No. SV143
    Final flight CDG to IAH Charles de Gaule to Houston flight no. AF 694
    Upon arrival houston only recover one luggage the othe luggage is missing with Tag no. SV 847588 luggage description 21KG Large Hard Case Color Black brand of lagge is SWISS SWENGER

    Hope for your kind attention

    Thanks and Brgds
    Leonardo L. Rollon Jr
    Luggage Owner
    Email add

  10. abbas lahcen says:

    my bag came late and i sent it 24 from casablanca and when i came to arlanda it was no bag. Yesterday i got two fo three bags and evreting was destroyed all about 150 euro and 1 bag det tell me det kom today abaut 17 o klok…

  11. Niteshrai says:

    My trolley bag is not getting in final destination because i have so much connecting flight thats why may be

  12. Doris Tonn says:

    My luggage was lost for 22 days. I finally received it on October 21, 2022. I have all of the receipts available for the items I had to purchase. After my luggage was lost for 14 days I thought it would never be found, so I purchased items that were in my suitcase. I am trying to make a claim which I am not able to do because it always sends me back to a page I don’t want. Please help me to make my claim.

  13. Mary Mokdad says:

    missing luggage

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