Posted on Jul 22nd, 2022 by Renu Dahiya, Last updated Sep 7th, 2022, Leave a Comment
Air travel has now become very popular among people who want to travel in comfort and saves time. But, one of the worst things a passenger can face while traveling by air is misplacing or losing their luggage. Air India, one of the leading airlines in the world, truly cares for their passengers. Lost or delayed baggage is a rare situation with Air India, as per the records less than 1 percent of the total baggage handled by Air India is lost or delayed. Even if it happens, the airline makes every possible effort to find or return your lost belongings safely, and compensate you for the same. So, hereby learn about the Air India lost baggage claim and compensation policy in detail with us. We have covered almost everything you need to know for getting your compensation from the airline.
Once you realize that your luggage has not reached you, the very first step you need to take is to go to the Air India lost luggage desk at the airport and report for the same at the earliest possible. Here we have complied you some important steps you need to follow to get your baggage claim in different situations.
Suggested Read: Air India Baggage Allowance Policy
Air India has an advanced baggage tracking system through which you can keep a track of your lost baggage. The important information you need to check the status is a 10-character reference number (PIR number) which the airline has provided you while filing a claim report. Below-mentioned are the instructions you need to follow to track your baggage status on the official website of Air India –
Suggested Read: Air India Online Check-in Policy
Contact the delayed/lost/damaged baggage claim counter as soon as you realize that your luggage is missing. You can easily find the Air India missing baggage desk near the luggage carousels at the airport. Inform the staff about the situation and file a report by providing complete or maximum details of your luggage. Always make sure that you ask for the compensation policy from the staff to know how the airline will compensate you and to what extent. Let’s know some facts about the Air India baggage claim status in the cases of delayed, lost, and damaged luggage.
Delayed Baggage: If you won’t receive your checked baggage within 24 hours on your international trip, inform the airline at the helpdesk as soon as possible. The airline will reimburse you with one-time interim expenses of around 60 USD. You can purchase the necessary items during this period and can get a claim for the same by showing the original purchase receipts.
Lost Baggage: If the airline won’t be able to trace your delayed luggage within 21 days from the date of PIR, they will declare it as lost baggage. Then, the airline will start the compensation process as per the procedures and reimburse you. They will ask you to show the evidence like items description, any photographs, original purchase receipts, etc.
Damaged Baggage: If you receive your luggage with some damages, contact the airline at the damage baggage claim counter at the airport and report the same before leaving the airport. They will examine your luggage to find damages and repair the same only if it’s on airline’s fault. If the damages are not repairable, then the airline will reimburse you with the amount to some specified limit.
Still, finding issues in filing a claim report for lost baggage? Do not fret! Below we have mentioned the contact details of the Air India customer service. You can seel direct help by using an Air India baggage claim phone number.
Toll-Free Numbers: 1-888-634-1407; 1-800-223-7776
Chargeable Calls: +91-124-2641407; +91-20-26231407
Q: Can I claim compensation for the delayed/lost luggage from Air India?
A: Yes, you have the right to claim compensation from Air India if your baggage is delayed, lost, or damaged, but only if it’s the airline’s fault.
Q: Which airline loses the most luggage?
A: As per the report, Southwest loses or mishandled the most luggage.
Q: What is a PIR number?
A: PIR (Property Irregularity Report) number is a reference or unique code of 10 letters/numbers that the airline provides you at the time of filing a report for delayed/lost/damaged baggage claim. It helps you to keep track of your luggage.
Q: How long will Air India take to find my lost baggage?
A: After filing a claim report, the Air India airline will take around 21 days to find your lost luggage. If the airline won’t be able to find the same, they will inform you through the mail that your luggage is lost and suggest you file the compensation.
Q: How can I track my missing luggage with Air India?
A: You can keep a track of your lost baggage through the WorlDTracer Tracking System on the official website of Air India. You just need to fill in your last name and 10-character file reference number.
That is almost everything you must know about the Air India lost/damaged luggage compensation and claim policy. We hope you have found this post helpful. So, the next time Air India airline misplaced your luggage, do not panic and skim through this handy guide to know how to file a claim report for the same. If you still have any kind of query, do let us know and our team, at MyTicketsToIndia, will surely help you with everything.
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Renu Dahiya is a passionate writer who worships her profession. Her love for writing has encouraged her to pursue her career as a writer. Her friends call her a “travel worm” and always come to her to know some interesting traveling tips and destinations. Renu is a repository of knowledge about traveling who knows which place should be visited in which season. Oh yes, she is insanely in love with dancing too. Writer, traveler and dancer, a perfect combination! Without a doubt, she is a complete package.