Air India Lost Baggage Claim & Tracking-Everything You Need To Know

Air India Lost Baggage Claim

Last Updated on Nov 23rd, 2023 by Renu Dahiya, 28 comments

Air travel has now become very popular among people who want to travel in comfort and saves time. But, one of the worst things a passenger can face while traveling by air is misplacing or losing their luggage. Air India, one of the leading airlines in the world, truly cares for their passengers. Lost or delayed baggage is a rare situation with Air India, as per the records less than 1 percent of the total baggage handled by Air India is lost or delayed. Even if it happens, the airline makes every possible effort to find or return your lost belongings safely, and compensate you for the same. So, hereby learn about the Air India lost baggage claim and compensation policy in detail with us. We have covered almost everything you need to know for getting your compensation from the airline. 

How To File Claim For Air India Missing Baggage?

Once you realize that your luggage has not reached you, the very first step you need to take is to go to the Air India lost luggage desk at the airport and report for the same at the earliest possible. Here we have complied you some important steps you need to follow to get your baggage claim in different situations. 

Situation First – If Baggage Gets Delayed 

  • If your checked luggage does not arrive to you even after waiting for a few hours, the airline is responsible for locating your luggage. Air India baggage tracking system will identify the location of your bag, you just need to inform the airline about the same at the earliest possible. 
  • Contact their representatives at the Air India missing/delayed luggage counter at the airport and file a Property Irregularity Report (PIR). They will file a report and a copy of the same with the reference number will be given to you for follow-up action. Keep this information safe for the future. 
  • While filing a complaint provide all the minor details about your luggage to them like the bag details (size, color, and material), local address, contact details, etc. So that they can easily reach you after finding your luggage. 
  • During the period of missing luggage, you can buy some necessary items to use and get the claim for the same from the airline, just remember to keep the original receipts and invoices of the purchased items. 
  • Try to stay in close communication with the lost baggage team of Air India during the process of finding a baggage location and even after filing your complaint for a claim. 

Situation Second – If Baggage Gets Lost

  • Air India will declare your luggage as lost if they don’t find it within 21 days from the date of PIR (Property Irregularity Report). 
  • Once the Air India lost/missing baggage team declares that your baggage is actually lost, then the airline is liable to compensate you for your lost baggage and its items to some specified limit. 
  • You can claim this compensation only after providing the complete details about your baggage like purchased invoices or any other proof.
  • If you don’t get any update on your missing luggage from the airline or if the airline refuses to consider a bag lost even after it has been missing for an unreasonable period of time, then the airline could be subject to enforcement action by the DOT and international treaties. 

Situation Third – If Baggage Gets Damaged 

  • Air India damaged baggage claim team is responsible for repairing or reimbursing a traveler for any kind of damage that happened to luggage or its contents while the bag is under the control of the airline during transportation. 
  • The airline is not liable for pre-existing damage to the baggage or if the damage is caused because of improper packing of luggage. 
  • To get a claim for any kind of damage to your bag you noticed after receiving your luggage, you need to contact the lost luggage claim team of Air India as soon as possible. 
  • You have to inform the airline within 7 days of receiving your luggage with complete or maximum details of your damaged luggage like photographs of the damaged items, original purchase invoices, etc. 
  • If the damage to the bag is not repairable, then Air India airline will compensate you according to the value of the bag and its depreciation. 
  • Air India is not responsible if some exceptional items get damaged such as electronic items, fragile items, perishable items, cash, etc.). All these exclusions are mentioned in the carriage contract of the airline. 
Suggested Read: Air India Baggage Allowance Policy

Air India Baggage Tracking & Claim Status

Air India has an advanced baggage tracking system through which you can keep a track of your lost baggage.  The important information you need to check the status is a 10-character reference number (PIR number) which the airline has provided you while filing a claim report. Below-mentioned are the instructions you need to follow to track your baggage status on the official website of Air India – 

  • Firstly, you need to select the ‘Baggage’ tab from the menu on the official website of Air India.
  • After this, click on the ‘WorldTracer Baggage Tracing System’ option, then you’ll be directed to the Air India track baggage page. 
  • Here you’ll find the option of ‘Check your delayed baggage status here’, click on the same. 
  • Fill out the information like your last name and the 10-character file reference number you’ve received while filing a claim report. 
  • Then, click on the ‘submit’ button and you’ll get all the updates and status of your delayed/missing baggage like when your bag was loaded on the flight, when it was unloaded, and when it has reached the lost baggage claim counter. 
Suggested Read: Air India Online Check-in Policy

Air India Lost Baggage Compensation

Contact the delayed/lost/damaged baggage claim counter as soon as you realize that your luggage is missing. You can easily find the Air India missing baggage desk near the luggage carousels at the airport. Inform the staff about the situation and file a report by providing complete or maximum details of your luggage. Always make sure that you ask for the compensation policy from the staff to know how the airline will compensate you and to what extent. Let’s know some facts about the Air India baggage claim status in the cases of delayed, lost, and damaged luggage.

Delayed Baggage: If you won’t receive your checked baggage within 24 hours on your international trip, inform the airline at the helpdesk as soon as possible. The airline will reimburse you with one-time interim expenses of around 60 USD. You can purchase the necessary items during this period and can get a claim for the same by showing the original purchase receipts. 

Lost Baggage: If the airline won’t be able to trace your delayed luggage within 21 days from the date of PIR, they will declare it as lost baggage. Then, the airline will start the compensation process as per the procedures and reimburse you. They will ask you to show the evidence like items description, any photographs, original purchase receipts, etc. 

Damaged Baggage: If you receive your luggage with some damages, contact the airline at the damage baggage claim counter at the airport and report the same before leaving the airport. They will examine your luggage to find damages and repair the same only if it’s on airline’s fault. If the damages are not repairable, then the airline will reimburse you with the amount to some specified limit. 

Contact Details Of Air India Baggage Claim Department

Still, finding issues in filing a claim report for lost baggage? Do not fret! Below we have mentioned the contact details of the Air India customer service. You can seel direct help by using an Air India baggage claim phone number.  

Phone Number  

Toll-Free Numbers: 1-888-634-1407; 1-800-223-7776

Chargeable Calls: +91-124-2641407; +91-20-26231407

Email Address

contactus@airindia.in 

Lost Baggage Claim Policies Of Other Major Airlines

Frequently Asked Questions About Air India Lost Baggage Claim

Q: Can I claim compensation for the delayed/lost luggage from Air India?

A: Yes, you have the right to claim compensation from Air India if your baggage is delayed, lost, or damaged, but only if it’s the airline’s fault.  

Q: Which airline loses the most luggage? 

A: As per the report, Southwest loses or mishandled the most luggage. 

Q: What is a PIR number?

A: PIR (Property Irregularity Report) number is a reference or unique code of 10 letters/numbers that the airline provides you at the time of filing a report for delayed/lost/damaged baggage claim. It helps you to keep track of your luggage.  

Q: How long will Air India take to find my lost baggage?

A: After filing a claim report, the Air India airline will take around 21 days to find your lost luggage. If the airline won’t be able to find the same, they will inform you through the mail that your luggage is lost and suggest you file the compensation. 

Q: How can I track my missing luggage with Air India?

A: You can keep a track of your lost baggage through the WorlDTracer Tracking System on the official website of Air India. You just need to fill in your last name and 10-character file reference number. 

That is almost everything you must know about the Air India lost/damaged luggage compensation and claim policy. We hope you have found this post helpful. So, the next time Air India airline misplaced your luggage, do not panic and skim through this handy guide to know how to file a claim report for the same. If you still have any kind of query, do let us know and our team, at MyTicketsToIndia, will surely help you with everything. 

We are one of the best travel booking agencies that offer incredible deals on USA to India flight tickets ✈️ and back at affordable rates. We have a team of experienced travel experts that know all the hacks to snag you the cheapest deal. So, why wait? Get in touch with us to make your flight booking experience smooth and budget-friendly. 

About Renu Dahiya | View Posts

Renu Dahiya is a passionate writer who worships her profession. Her love for writing has encouraged her to pursue her career as a writer. Her friends call her a “travel worm” and always come to her to know some interesting traveling tips and destinations. Renu is a repository of knowledge about traveling who knows which place should be visited in which season. Oh yes, she is insanely in love with dancing too. Writer, traveler and dancer, a perfect combination! Without a doubt, she is a complete package.

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  1. MOHAMMED YOUSUF says:

    Hello Mera bag airport mai reh gaya aur mai baher hooo plzz help me

  2. Mueen Anwar Budye says:

    I loss my baggage by Air India flat from Mumbai to Dubai on 25 Feb 2024. My Rip no.DXBAI47780

    1. Renu Dahiya says:

      Hello Mueen ji,

      We feel sorry to hear this. We understand how distressing it can be to have your luggage misplaced. However, it’s important to note that we are not directly associated with the airlines; our role is to facilitate flight bookings and offer travel-related guidance. In this specific situation, we recommend staying in regular contact with Air India’s customer service departments. Additionally, we advise documenting all interactions with the airline, including the names of representatives, dates, and details of conversations. Maintaining thorough records will assist you in future communications and provide evidence of your efforts to resolve the issue.

      Rest assured, the airline is committed to resolving this matter and locating your missing luggage promptly. Stay positive. If you h ave any further inquiries or require assistance, please feel free to reach out to us. We are here to help. You can reach us directly at +1-585-895-2226 or connect with us through our live chat.

      Warm Regards,
      Team MyTicketsToIndia

  3. Ravjit kaur says:

    Hi sir/ Mam
    I live in Melbourne, Australia and travelling back from India to Melbourne with my husband n kids on 1/02/2024 , when we arrived at Melbourne Airport then my one bag didn’t arrived then I reported file my lost bag. They told me that you missed tags on two bags but I got one bag which didn’t get tag on it and another one not scanned in Amritsar ATQ. I have got all tags n receipts with my boarding pass. Actually when I tracked my bag on worldtracer then it showing tracing continues but don’t have clues what they doing . I am really frustrated now . I already given all details of my bag n items . They are searching tag number AI 670436 but I am sure my lost bag tag number is 670476 n 23 kg . I already messaged them but didn’t get any response from them.my file number is MELAI13153 please find my bag as soon as possible I really need my items.
    I just want to ask you that someone told me that Airindia never tried to search the lost bags and compensate with few money. Is it true?

    1. Renu Dahiya says:

      Hello Ravjit ji,

      We are truly sorry to hear about the unfortunate incident you encountered during your Air India flight. We understand how distressing it must be to have your bags go missing. But, we’d like to clarify that we are not directly affiliated with the airlines themselves; we operate as a travel agency focused on facilitating flight bookings and providing necessary travel information. In this particular situation, we advise you to maintain regular contact with Air India’s customer service departments. Additionally, we recommend documenting all interactions with the airline, including the names of representatives, dates, and conversation details. Keeping thorough records will aid you in future communications and provide evidence of your efforts to resolve the issue.

      Don’t worry, the airline will surely resolve this matter and retrieve your missing bags as soon as possible. Be positive and calm. Should you encounter any further inquiries, please don’t hesitate to reach out to us. We’re here to assist you. 🙂

      Warm Regards,
      Team MyTicketsToIndia

  4. Renu Vashistha says:

    Me 30 September ko India aai thi saare paper dene k bad bhi mera clame abhi tak nahi mila Air India se ,phone bhi nahi utha rhe

    1. Renu Dahiya says:

      Hello Renu ji,

      Humein khed hai ki aapko takleef hui hai aur aap pareshan hain apne damaged/lost baggage ke maamle mein. Is situation mein, hum aapko salah dete hain ki aap lagatar Air India ke customer representatives ke sath sampark mein rahein. Aur iske alawa, yeh faydemand hoga ki aap sabhi conversation ko likhit roop mein note karein, jismein customer service representatives ke naam, tareekh, aur baatcheet ki details ko shaamil karein. Yeh record aapke future ke sampark ke liye important hoga aur yeh aapke efforts ka proof hoga iss maamle ko suljhane ke liye.

      Hum ummeed karte hain ki airline jald hi aapko aapka claim de. Agar aapko aur koi sawaal ho ya koi travel-related query ho, toh humein bataiye. Hum hamesha yahaan hain aapki madad ke liye. Aap iss number par call kar skte hain @+1-585-895-2226 ya humari website par live chat join kar skte hain. 🙂

      Warm Regards,
      Team MyTicketsToIndia

  5. Sital Gandhi says:

    My name is Sital Gandhi.
    I live in Tampa, Florida USA.

    I was travelling back from India with my son Rishi Gandhi on 27th December 2023.
    My Itinerary coming back was from Indore to Mumbai to JFK New York to Orlando by Air India.
    All my FOUR bags were checked in from Indore to Orlando at the check in counter by Air India agent at the ticket counter.
    When We arrived in Mumbai, I was told by Air India agent that our flight to JFK got cancelled. I was at the Air India Ticket counter for nearly four hours trying to rebook ticket to Orlando. The Air India ticket counter agent finally booked us flight but it was from Mumbai to San Francisco to Orlando two days later.
    When we came back two days later for our scheduled flight from Mumbai, The Air India agent at the counter confirmed that our flight is on time and all four bags are checked in, and I even got email confirmation that all four bags are checked in.
    When we arrived in San Francisco to be transited to Alaska Air, we were told at the baggage claim agent that our bags did not arrive, and we need to proceed to our connected flight to Orlando, and claim our bags in Orlando. I was very frustrated, but had no option but to proceed.
    When we arrived in Orlando, the Alaska air told me that our bags did not arrive from Air India, and advised us to fill out missing baggage claim form, which I did.

    It has been over three weeks since we arrived , and after numerous phone calls and emails to Air India, and Alaska Airlines, but nobody is willing to help me finding my FOUR bags.

    1. Renu Dahiya says:

      Hello Sital ji,

      We are truly sorry to hear about the unfortunate incident you encountered during your air journey. We understand how distressing it must be to have your four bags go missing. In this particular situation, we recommend that you stay in continuous contact with the customer service of both Air India and Alaska Airlines. Additionally, document all your interactions with the airlines, including the names of the customer service representatives you spoke with, the dates, and the details of the conversations. Maintaining a record will assist you in future communication and serve as evidence of your efforts to resolve the issue.

      We hope that the airlines resolve this matter promptly and locate your missing bags as soon as possible. If you face any further queries or have travel-related concerns, do let us know. We are here to help. You can contact us at @+1-585-895-2226 or join our live chat. 🙂

      Warm Regards,
      Team MyTicketsToIndia

  6. Shehzad maqsood baig says:

    My flight was mumbai to dammam 21/01/2024 air india express from dammam to Riyadh by car I lost my luggage in dammam air port and claimed to airport authority but still I didn’t not receive my luggage or any called right now iam in Riyadh it’s a difficult to go back dammam i came here to some urgent work in Riyadh please find my luggage there is many medicine and some documents which is very important for me that a claimed no which I sharing now (DMMAI 14173)

    1. Renu Dahiya says:

      Hello Shehzad ji,

      We are sorry for the inconvenience and frustration you have experienced regarding your missing baggage. But, we’d like to clarify that we’re not directly affiliated with the airlines themselves, we are a travel agency specializing in facilitating flight bookings and providing relevant travel information. In this particular situation, we recommend you continuously be in contact with the concerned airline’s customer service. Additionally, it would be beneficial to document all interactions with the airline, noting the names of customer service representatives, dates, and details of the conversations. This record will prove valuable for future communication and serve as evidence of your efforts to address the issue.

      We hope the airline finds your bags soon. If you face any further queries, do let us know. We are always here to help. 🙂

      Warm Regards,
      Team MyTicketsToIndia

  7. Nikhil singh chumber says:

    My bag lost.

    1. Renu Dahiya says:

      Hello Nikhil ji,

      We’re truly sorry to hear about your lost bag. We understand how crucial your belongings are. In your situation, we recommend you reach out directly to the concerned airline’s customer service or visit their official website for further updates on your missing baggage. All the airline has a dedicated baggage lost & found department that handles reports of missing luggage. For more detailed information, you can go through the blog – you’ll easily find Air India’s contact details. Here’s hoping you get your luggage as soon as possible! 🙂

      We hope this information is helpful. If you have any more questions or need further assistance, feel free to ask. We’re always there to help!

      Warm Regards,
      Team MyTicketsToIndia

  8. Sufyan Ahmed says:

    Dear Sir,
    We didn’t receive our luggage bag 3 pieces. During Flights from Dammam to Delhi. 13 Jan 2024.
    File Reference – DELAI71827

    1. Renu Dahiya says:

      Hello Sufyan ji,

      We’re truly sorry to hear about your missing luggage during your recent flights from Dammam to Delhi. We understand how crucial your belongings are. In your situation, we recommend you reach out directly to the concerned airline’s customer service or visit their official website for further updates on your missing baggage. All the airline has a dedicated baggage lost & found department that handles reports of missing/damaged luggage. For more detailed information, you can go through the blog – you’ll easily find Air India’s contact details. Here’s hoping you get your luggage as soon as possible! 🙂

      We hope this information is helpful. If you have any more questions or need further assistance, feel free to ask. We’re always there to help!

      Warm Regards,
      Team MyTicketsToIndia

  9. Jagdeep Singh Tiwana says:

    Dear Sir, I am missing my luggage. I am already waiting since 7 days. I need my bag urgently because in the bag there is my son’s medicine and in India I can’t get the same. Till now we just got only excuses to wait. We are very angry that the process is taking so long. Here is my file Number DELAI71087.

  10. Jamil Ahmad Shaffaq says:

    Dear Sir, I was traveling from Delhi to Manila via Singapore on November 3rd, 2023 by Air India and Jetstar. While arriving at Manila airport one of my baggage was missing. I lodged the complaint with Jetstar under their PNR NUMBER UHJV6F on November 4Th, 2023. Unfortunately they didn’t found my baggage as yet although the sent me the mail saying that they are looking for it. It’s almost 1 week and I am without any solid answer from their part. Will you please look into the matter as soon as possible. Details of my ticket number is 0989656757331. My baggage numbers are AI854632 & AI 854590.

    1. Renu Dahiya says:

      Hello Jamil ji,

      We are sorry for the inconvenience and frustration you have experienced regarding your delayed baggage. But, we’d like to clarify that we’re not directly affiliated with the airlines themselves, we are a travel agency specializing in facilitating flight bookings and providing relevant travel information. In this particular situation, we recommend you continuously be in contact with Air India and Jetstar’s customer service. Also, document all your interactions with the airline, including the names of the customer service representatives you spoke with, the dates, and the details of the conversations. Having a record will assist you in future communication and serve as evidence of your efforts to resolve the issue.

      We hope that the airline resolves this matter promptly and locates your missing bags as soon as possible. If you face any further queries, do let us know. We are here to help. 🙂

      Warm Regards,
      Team MyTicketsToIndia

  11. Abhishek Gera says:

    Hello! My name is Abhishek. I lost my bag on my way from Newyork to Toronto. It was a check-in bag. I was flying on Oct 7’2023. I have reached out to Air India toronto team. Is there a way I can get in touch with Newyork team? I have tag number and everything. Thanks much!

    1. Renu Dahiya says:

      Hello Abhishek ji,

      We’re truly sorry to hear about your lost bag. You’ve done well by contacting the Toronto team. To reach the New York team, check Air India’s official website or call their customer service. You can find the Air India customer care number in this blog. Provide them with your tag number and flight details. Please be patient and persistent. You’ll definitely get your luggage back.

      If you have any more questions or need further assistance, we’re always here for you. Here’s wishing you a quick resolution and safe travels! 🙂

      Warm Regards,
      Team MyTicketsToIndia

  12. Majid qureshi says:

    My name is Majid I am flying from Doha qatar to mumbai on 11/7/23, I lost my baggage because of air india crew mistake he forget to past baggage tag on bag, once I reach in Mumbai I infom to air india crew they noted my Manuel report every day I call them they until Friday they said can’t found my bag,
    Last 2 days ago they found my bag located in Doha but utill now there is no information, I try to call every day from morning to evening nobody pic up the telephone if my good luck someone pickup telephone he said in 10 mint he will call back to me what should I do,
    I am working on ship inside my baggage all my original shipping documents if my baggage loss my courier spoil because of air india crew one mistake.

    Thanks and regards,
    Majid.

  13. Usha Kumar says:

    I flew Air India from Delhi to Chennai at 5:50 yesterday morning and one of my bags seems to have disappeared. So far the help, if and when available is that no one can find it, and chances are that the bag is still in Delhi. It is an expensive Delsey bag with clothing for a wedding. I am in India only for a few more days. Can you please help?

    1. Renu Dahiya says:

      Hello Usha ji,

      We are truly sorry to hear about the unfortunate incident you encountered during your Air India flight. We understand how distressing it must be to have one of your bags go missing. In this situation, we recommend reaching out to Air India’s customer service as soon as possible to report the missing bag if you haven’t already. Provide them with detailed information about your flight, the bag’s description, and any unique identifiers it may have. We genuinely hope that Air India locates your missing bag promptly and that your wedding plans are not significantly affected. If there is anything else we can assist you with or if you require further guidance, please don’t hesitate to let us know. We are here to support you during this challenging situation.

      Here’s wishing you oceans of positivity and a wonderful time at the wedding.

      Warm Regards,
      Team MyTicketsToIndia

  14. Santosh Kumar Bishoyi says:

    I was travelled from Delhi to Taiwan by Air India flight AI332 and from Bangkokkkk

    1. Heena Ganotra says:

      Hello Santosh ji,

      Sorry, we are a bit lost here. Can we help you in any way?

      Warm Regards,
      Team MyTicketsToIndia

  15. Minu Devassia says:

    Hi I haven’t got my laggage … please do the needful my documents everything was in that laggage.and without that I can’t join my job .

    1. Heena Ganotra says:

      Hello Minu ji,

      We are so sorry to hear this. While we can’t directly help you find the luggage, the blog has all the details to help you claim your baggage. We hope it helps you so you’re able to join your workplace soon.

      Warm Regards,
      Team MyTicketsToIndia

  16. Shimla Devi sharma says:

    I lost my luggage and I forgot to fill the form PIR
    What to do now? Air India

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